Growth Guarantee terms.

The promise

Before we start, we agree on a lead target with you. If we don't reach it within 90 days, we will keep working on your account free of our management fees for up to 3 more months until we do. If we still haven't reached it by then, we will refund 50% of the management fees you paid us for the first 3 months.

Who qualifies

1. Start within 7 days. You must sign your proposal and pay your first invoice within 7 calendar days of your first enquiry to us (by website form, email, or WhatsApp). If the delay is caused by us, for example a late proposal, this window is extended by the same number of days. After the window, the guarantee does not apply to that engagement.
2. In writing. The guarantee applies only when it is included in your signed proposal or agreement, with the lead target and baseline written down. This page alone does not create a guarantee.
3. Eligible plans. Monthly Performance marketing, Digital marketing, and AI agent care plans, with a minimum term of 3 months. One-time projects such as websites, automations, and AI agent builds are not covered.
4. One guarantee per business.

How results are measured

• The target is a number of qualified leads, or a cost per lead, agreed before we start.
• We record a baseline from your current numbers before work begins.
• Results are tracked using the analytics and tracking we set up, which you can see at any time.
• The guarantee does not cover revenue, profit, sales, or search rankings, which depend on factors outside our control.

What's refundable

Only our management fees. Ad spend, content production costs, software subscriptions, AI usage fees, and other third-party costs are never refundable. The maximum refund is 50% of our management fees for the first 3 months.

Your part

The guarantee is void if, during the guarantee period, you:

• reduce the agreed monthly ad budget, or pause the service;
• take more than 5 working days to approve work or provide access we need;
• don't respond to leads within 24 hours on average;
• change your offer, prices, or website without telling us;
• are more than 7 days late on any invoice.

Exclusions

Results affected by events outside our control are excluded, including platform outages, ad account restrictions caused by your business, policy changes by Google, Meta, or other platforms, and natural disasters.

How to claim

Email us in writing within 14 days after day 90. We'll share the tracked numbers and, if the target wasn't met, start the free working period. If the target still isn't met at its end, we'll process the refund within 14 days. No refund is due while any invoice is unpaid.

These terms sit alongside your signed agreement. If anything here differs from your signed agreement, the signed agreement applies.